revised April 11, 2012

Besides providing you with a powerful virtual PBX service and integrated CRM that enables you to attach your client records with caller ID, call times and voicemails into a cloud service, Ringio enables you to effortlessly make and receive calls via VOIP. 

 

Here's how to use VoIP with Ringio.

1- Setup your VoIP hardware phone (such as a Grandstream GXP2100 available for purchase from Ringio, write support@ringio.com or call us for pricing) or computer softphone with the provisions you obtain in step 2

2- Become a Ringio customer.  Contact our sales department today 888-727-5776 to activate your subscription.

Once you are a Ringio customer, we can give you sip provisions (user ID, password and server information provided by Ringio support).

3- Go to your Ringio account in the browser (admin.ringio.com) and enter "sip:1234567@sip.siprealm.com" (where 1234567 is your 7 digit user ID or user name from Ringio support) into the user's receive calls at field.

 * You can configure the outbound caller ID with the Ringio desktop application.  The caller ID will be passed in outbound calls when you initiate calls with the Ringio app.

Step 1: Set up your hardware VoIP phone or computer softphone.

A. If you have a VoIP phone:

You will need to be able to factory reset the VoIP phone and/or have your phone login credentials handy so you can access the phone from a web browser via the phone's IP address and enter the SIP credentials.

Reminder: You need to contact Ringio support to obtain a temporary virtual number/password pair to put in place of what's specified in the instructions.  

1. When setting up your VOIP phone, double check to make sure that the codecs are set up in the right sequence to ensure the best audio quality.  Set the first three codecs in order of preference: 1. G.722 (Wideband) 2. PCMU or G.711u 3. G.729A/B  

2. Make sure that each device has a separate sip port, starting at 5060 (second device is 5061, and so on).  Here's a screenshot of the sip port in the GXP2100.

3. Check here to enter the Sip ID, Authentication ID (If provided by Ringio), password and sip server info into your VOIP phone: 

(Please note that Send DTMF in the account needs to be via RTP (RFC2833) so that extension key presses are correctly registered.

Example screenshots of configurations with VoIP phones:

Cisco SPA 303-G

Polycom SoundPoint 550  (April 2012 - Most Polycom hardware has bugs in the interface that doesn't save the user ID and authentication into the device itself.  You should log into the device via the screen and verify that the information has been correctly entered.)

Grandstream GXP2100

4. It is recommended that the VoIP devices be placed outside of the router and firewall entirely for higher quality of service and to ensure that the devices will work. 

Check here for firewall configuration recommendations:

Additional recommendations (*we aren't responsible for the content in the two links below*)

http://www.easyofficephone.com/support/router-compatibility
http://portforward.com/
 

B. If you don't have a VoIP phone:

You can download a softphone (such as x-lite) to use with Ringio.  Your computer does not have native phone support, so the softphone would behave as your phone.  Note that Ringio strongly encourages the use of a physical handset for call quality and reliability.  If you wish to proceed with using a softphone, make sure you read following instructions/protocol article completely to ensure a smooth experience.

To setup your softphone:

Visit: http://support.ringio.com/entries/303088-receiving-ringio-phone-cal...

Ordering a VoIP phone:

You can get your VoIP phone from your preferred vendor, or, If you wish to order a pre-configured VoIP phone from us, here are two great choices by Grandstream:

* a great functional model with 2 line buttons and support for HD voice - the Grandstream GXP 1450
* a higher end model with 4 line buttons, quick dial keys and support for HD voice - the Grandstream GXP 2100

 

 

Step 2: Obtain permanent SIP provisions

We provide SIP provisions to Ringio customers.  If you aren't a Ringio customer, give us a call to become a customer today: 888-727-5776.

 

Step 3: Setup the Ringio dashboard to receive calls at your sip address

 You would need to specify the sip address in the receive calls at field either in your Ringio dashboard or the desktop application.

The format is "sip:7-digit-virtual-number@sip.siprealm.com", and Step three of the softphone setup instructions near the top of this article gives you screenshots on where to enter the sip address (here's the link again http://support.ringio.com/entries/303088-receiving-ringio-phone-cal...)

 
 

Troubleshooting:

You may need to upgrade the firmware on your phone if you are running into issues.

http://www.grandstream.com/support/firmware has information on upgrading the firmware.  Put in the IP address of the firmware.grandstream.com server directly (as of 4/17/12 it is 173.254.235.110) instead of a url.

 

(2/7/2012) Symptom: Calls are dropped when using in conjunction with the Ringio application.  Eg. "I've been on a call for the last 20 minutes that has been fading in and out and it dropped twice."

Resolution: Set Register Expiration to 1 minute.  Is it common no, is it a common response to this type of issue yes.  We think it comes down to NAT or firewalls or specific routers or types of networks that the 1 hour reg just does not jive with.

 

Symptom: We dial and successfully connect to the conference. We must enter an access code after connecting. The phone never registers the access code. The automated response from the conference # is notifying us that no access code has been entered.

Resolution: Certain carriers of phone numbers require different DTMF settings - try changing the DTMF settings in your phone (below is a screenshot that should work with most #s).

On Polycoms:  If you have difficulty accessing the phone menu and need to configure a boot server, here's a link with the most comprehensive instructions on setting this up (we've used this ourselves!)  Setting up a Polycom Provisioning Server - Forums