Timothy Ericson
asked this on November 11, 2010 09:37 pm
What is the best way to deal with people who call our Ringio number from behind a generic number? We deal a lot with municipalities and universities who tend to have their phone systems give the generic phone number as the caller id rather then the individuals number?
Basically we are receiving calls from multiple people from the same caller id phone number.
Comments
Whenever this is the case, I create a contact where the name is the name of the organization, and then at least I know the general customer that the call is coming from.