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Are consumer's conditioned to press 0 when receiving an attendent?
Chris Beeler
asked this on November 06, 2010 03:15 pm
I have configured Ringio to answer calls with a Automated Attendent and route calls based on the caller's selection. My concern is that many consumer's have be conditioned to press the 0 key upon reaching an automated attendent.
How does Ringio handle this caller action? If the answer is to disconnect the caller do you think an improvement can be made?
I would suggest adding the option of a "Zero Redirect" option. This option should allow the Admin the optons of:
1. designating a user that will receive all such calls
2. retuning the caller to the menu he just heard
3. notifying the caller that "zero is not a valid option" and repeat the menu
Comments
This is what we're thinking of at the moment:
Sam, any reasonable solution here is acceptable. A few things to consider:
If a user does not enable the Operator option (as you have proposed) can you configure Ringio to at least report that "pressing 0 is not a valid option" and repeat the menu?
If a user does enable the operator option the way you have proposed the function seems fine.
Thanks for the quick reply.
This is now in production