Currently, when I configure Ringio to use Departments, then assign more than one user to the department, and a caller selects to have his call routed that department:

1.  Ringio screen pops each Team Member individually, one at at time, in order, until one of the Team Member accepts the call.  If no member takes the call Ringio gives the caller the option to leave a voicemail or request a call back.

There are a few problems with this process:  It creates a very long hold time for the caller which is a poor experience.

1. Ringio appears to attempt to screen pop/ring team members that are not even logged into the Ringio Desktop/Mobile application before ringing members that are logged in.  What is the order Ringio uses to determine when routing screen pops/calls to Team Members when a caller selects a departmental option?

2. Can't Ringio give priority to screen pop/ring Team Members that are logged in to the Desktop/Mobile application when the call comes in and move to a last option those Team Members that are not logged in?

3. Can Ringio be programmed to simultaneously ring all logged in/available Team Members so that the caller's hold time is decreased?