Sam, you know that I have a call center that backs my business up 24/7 so it's particulary important to have after hous call routing so that our customers reaches a live agent every time they call; even at 2am.

I think there is no question this is a needed function of Ringio

I reminded Sam recently that I'd like to see Ringio have the option to transfer a call to an outbound phone number after they select a prompt.

Example: Caller hears "Sorry our local office is unavailalbe.  Press 2 to leave a message for the local office or press 3 to be transferred to a live 24/4 representative"

Upon pressing 2, the caller would be transferred as an outbound call to the number the Admin designated (in my case a 24/7 call center).

This is imperative for my company and we cannot use Ringio without this option.

We have a reoccurring weekly schedule

from 830a-11a every day the phone needs to switch from Phone A to Phone B

from 11a-6p the phone stays at Phone B

from 6p-830a this is considered after hours and can go straight to voicemail.

We also have breaks in the weekly schedule, for example on Tuesdays Phone B is closed, so we need to keep the number at Phone A from 8:30a-6p. Friday Phone A called out, so we need to point it to Phone B for the whole day.

If I could give an importance rating to feature requests, this one would be an 11.  I could set something complicated up with an integrated PBX, but that's, well...complicated.

I don't have a lot of time right now to think of important functionality, but here's what my client needs:

After hours, contacts in a certain group should be routed to a department ("Emergency") which is open 24/7.  The offices phones will be rung, and whoever is "on duty" will be in the department with their cell as one of their endpoints.  We don't, however, want the "Emergency" department to be listed on the touch-tone menu, just to use it as a call routing group.

I thought of that, too, and feel it's a fine option for that end of things.

The question that I have is:  What happens outside the company-wide "after hours" times when our "emergency" department hours are 24/7 (which I'm not sure I can achieve in your form...looks like 11pm-midnight just can't be open?)  I want to create a group of contacts such as "support clients" that will be routed to the emergency department...which hours i suppose would be set to [business close] - [business open].  Can I acheive that?

Temporarily, we will just be listing the option in our greeting, but I'd like to make it transparent to the caller.

thank you!

Any progress made with this feature suggestion in the most recent releases?