Community Forums/Community/Feature Requests
PlannedDoneNot planned
Custom hours per user or department
Justin Bowman
suggested this on August 30, 2010 10:38 pm
The ability to define custom days of the week and hours for each user in addition to the master business hours.
For example: The sales line would be connected to Justin's cell phone # on Monday, Tuesday and Wednesday from 9-5 and Friday from 9-12. The same line would be connected to Matthew's cell # on Thursday from 9-5 and Friday 12-5. And if no one is scheduled Justin would be the default. Also, if multiple users are scheduled simultaneously it would split the calls evenly or delegate down the line.
Comments
I would merge this issue with "Not available toggle". It's the same basic problem...allowing users to completely manage their availability.
Yes - this is something that I currently use in GV. Not everyone in my organization works the same hours. It would be nice to have it scheduled into their account.
Absolutely agree!
I am currently not able to add some of my employees since they have different hours of operation than the rest and I can not have their phone ring whenever the business hours are open. This feature would definitely enable me to add more users.
Some customers want custom hours per department too.
My company routes to both employees and departments. Our sales department has different hours than our support dept; and on the employee side, we have some developers that only want to receive calls during certain hours. With a previous provider, I had a 'Support Schedule', 'Emergency Schedule', and then 2 different schedules for tech and non-tech employees. I would like to the behavior as Justin describes, and have it work for departments as well.
Custom hours per department are now available. We also implemented a Check In / Check Out mechanism that allows users to make themselves unavailable until further notice