I would rather see live supervision

Both live supervision & call recording are equally important.

I'd have no problem at all paying extra per line for this service.  Is this a service that would al a carte per line?

I personally think that 6 months of call recording is more than adequate.  I prefer the calls be stored on Ringio servers.

Would the recordings be downloadable/linkable?  (Sending/using a recording call for training purposes)

This is a big feature that has been missing from our phone system for along time.  I would have no problem paying an extra $10 per line.

Either way if your offering them for download off your servers or uploading them to say a client external storage server theres still bandwidth that is used that would need to be priced accordingly.

Why don't you treat it the same way you do with voicemails?  You store them in the cloud, then email the link with the phone number as the subject.  If you're looking for the recording from that number in the future, all you would have to do is "search" for that number in your email inbox.

I would love call recording and live supervision.

Please develop call recording! Willing to pay extra for that feature!

I'm wondering if there has been any progress on this? Are there any plans to implement it in the near future?

We are looking for a new CMS/phone integration software platform to adopt, test, and then sell to our clients (we are cloud-IT SMB consultants). From what I've seen, Ringio is far and away the best on the market in so many ways... and for us, even the delay for the iPhone app isn't a deal breaker. Unfortunately, a lack of call recording IS a deal breaker. For many of our clients (especially legal professionals), and for our own documentation, manual note taking during a conversation by whoever happened to take the call is simply not good enough -- some type call recording is absolutely necessary. 8x8, RingCentral, Google Voice, and now Zendesk Voice all have this feature, and while they all lack many of the wonderful advantages Ringio has, for now, it's just a no go. Zendesk Voice is probably the best we'll be able to do for now, even though using Zendesk as a CMS sucks and its integration with other platforms is abysmal as well.

So is there any possibility of this feature emerging, even in rudimentary form, in the near future, or even some type of workaround? While cloud hosting of recorded audio with links to audio files being placed in CRM call logs, would be  the ideal (and we'd gladly be willing to pay for this), even things like:

- Dumping raw PCM or MP3 files

- Send entire conversations at hangup to "voicemail"

- Use a script a to launch a desktop audio recording program

...would work for the time being.

Or something can be done via the API?

Also, while live supervision would be a neat feature, it is, in my opinion, much, much, much less important. 

I would buy Ringio (over ring central which has this feature) so we can coach and consul our inside sales reps. If we were able to attach the audio file to the number (so our crm could attach it) that would be fantastic.

Great to see this being produced. Here's a few thoughts:

1. The red dot is a bit alarming. Make the button more consistent with the buttons below, so it says Record with a red dot to the left.

2. When the account is set to record all calls, make it so we can disable the "Recording" notification. The sight of this could make some reps nervous. Better they not see it front of them.

3. Option to disable the "The call is being recorded." prompt for the non-user person. Instead, offer a message "This call may be recorded for quality assurance" when transferring to a rep. This is a much softer, more passive way of doing this. "The call is being recorded." can make the person you're calling nervous.

4. Just thinking out loud here. The next feature that this feature begets: Call transcription. Is there any service out there that does this well? Google tries to do it with Google Voice, but it's terrible.

I would like call recording, but I would not likely pay $20/mo for it.  I do not need it frequently, but when I do need it, it is important.  I can fairly easily record calls using a simple adapter inline with my IP phone.  If I were using a soft phone, I could probably just record system audio.

That being said, I like having things integrated. So I would like call recording.  Perhaps you could offer a tiered pricing structure.

Ringio server audio storage up to 500MB costs $5/mo

Ringio server audio storage up to 4GB costs $20/mo

Ringio server audio storage unlimited costs $50/mo

the low price option entices people who would not normally pay for this extra capability, and kinda forces them to need to erase (or download) their recordings. Then, they may find the service valuable or get tired of having to do this so often, and they upgrade to the higher price tier.

Another way to limit your storage requirements is to tell the customer that recordings are only held for 60 days for example.