Community Forums/Knowledge Base/Announcements

"Sunny" v1.5 Release Notes

Sam Aparicio
posted this on July 19, 2010 03:23 pm

We released the Summer 2010 Release, codename "Sunny", on Aug 5th 2010 at 5am EST. The release is marked as v1.5 in Ringio Desktop and Ringio Mobile for Android.

New features:

Completely revamped web administration website

  • Easier to sign up
  • Easier to configure
  • Easier to get help

Configurable caller experience

  • Let Ringio handle your company greeting automatically or configure it yourself
    • With automatic greeting, Ringio tries to offer a pleasant caller experience based on the basic information you have entered about your company, departments and extensions
      • Optionally, you can configure whether to greet callers by name ("Hi Sam") if they're a recognized Google Contact
      • Optionally, you can turn off company name ("Thank you for calling [Company Name]")
    • With custom recording, you can upload your own audio recording.
  • Multiple routing choices:
    • Route by department or extension 
    • Route to only some employees in a specific department
    • Route to all employees

Extensions

  • With one click, you can give each of your employees an extension. (Extensions are optional in Ringio)
    • Choose the amount of digits in the extensions
    • Choose the extension for each employee and department
  • If you have a PBX, dial an employee's extension when Ringio selects that employee.
  • If you make an outbound call to a contact with an extension, Ringio dials it for you automatically.

Search by company name

  • You can now type the name of a company in the contact search field and it will find all the companies with that name, and all the contacts who belong to that company.

Smart Ringlist

  • Now, when you add the name of a previously unidentified caller, Ringio searches all the calls from that caller and automatically assigns all those items to the newly identified contact.

Pictures for contacts

  • If a contact in your address book has a picture associated with their email, Ringio will show you that picture, using the Gravatar API

Self-service Account tools

  • If you like the Ringio service, you can now easily subscribe online.
  • If you stop liking the Ringio service, you can now easily cancel your account, no awkward calls to make.
  • See your account history of charges, change your billing information.
  • Ringio developed its billing integration with high security standards in mind. For example, we don't store your credit card information.

Other features and fixes:

  • Optionally, when somebody leaves a user a voicemail or requests a call back, they get an email receipt of their request.
  • We now have better internal tools to serve you if you ever call us or contact us
  • We fixed over 100 bugs since our prior release.