Community Forums/Knowledge Base/Getting Started

How does outbound calling work?

Sam Aparicio
posted this on June 10, 2010 06:17 pm

June 9, 2011

From Ringio Desktop, you can initiate an outgoing call in 3 ways:

1) Select a contact from the address book or from your call history. Click on the big call button in the center pane (top). If the contact has no phone numbers saved in Ringio it will say "Add Phone" instead of the call button (bottom).

outbound-withnumb.png

A contact with a phone number

 

outbound-withoutnumb.png

A contact without a phone number

 

 

...or...

 

 

2) Click on the dialpad button in the upper right corner of the screen (below). A dialpad should appear. Either click on the keys to enter a 10 digit phone number or press the keys in your keyboard. Then click the green phone button in the dialpad to place the call.

outbound-dialpad.png

 

...or...

 

3) Simply type the phone to dial in the search box and click on the resulting "Call..." row in the search results

 

quickdial.png

 

 

Then, Ringio does the following:

* Calls you at the phone you specified to receive calls at.
* Calls the number you dialed.
* When both legs of the call have picked up, it whispers to you a little audio signal to indicate that you're both connected. This is your clue to say: "Hi, this is Brian, how are you...." and start the conversation.

At the end of the call, Ringio will log the call in your call history with a little grey arrow in the "2pm" position, so you know it was an outbound call.